Terms of service

Version 2026.4

JustBite is a private limited company (BV) under Belgian law, with its registered office located at Paulatemstraat 59B, 9630 Zwalm, Belgium, registered with the Crossroads Bank for Enterprises under number 0742.811.152 (VAT BE0742.811.152), and registered with the Federal Agency for the Safety of the Food Chain (AFSCA/FAVV) under number 0742.811.152. JustBite can be contacted by telephone at +32 55 89 13 77 or +31 30 899 92 98 and by email at info@justbite.eu.

JustBite provides snacks and/or snack boxes (the "Products") selected in accordance with its internal selection methodology to business customers, either on a subscription basis or not.

1. Order and Agreement Formation

Orders for the Products may be placed through one of the three channels described below.

Subscription

The customer may subscribe to recurring deliveries of Products on a monthly, quarterly, or annual basis. The subscription shall be formed upon confirmation by JustBite of the customer's subscription request and shall entail:

(a) the scheduled delivery of the agreed Products at the frequency selected by the customer;

(b) invoicing in accordance with the billing cycle corresponding to the chosen frequency.

Quote-based Order

The customer may request a written quote from JustBite for a one-time order of Products. The quote shall specify the Products, quantities, price, delivery terms, and validity period. An order is formed upon the customer's acceptance of the quote within its validity period.

Wholesale Portal

JustBite makes available to eligible business customers a self-service wholesale portal (the "Portal") through which the customer may place orders directly. Notwithstanding any automated acknowledgment generated by the Portal at the time of submission, no contract shall be deemed formed between the parties until JustBite has issued an acceptance confirmation or ships the ordered Products to the customer. JustBite reserves the right, at its sole discretion and without incurring any liability, to refuse, delay, partially fulfil, or cancel any order, in particular (but not limited to) where: (i) the customer has one or more overdue or unpaid invoices; (ii) JustBite requires payment before dispatch; (iii) the requested quantities exceed the available stock; or (iv) JustBite has reasonable grounds to suspect fraud, misuse of the Portal, or breach of these General Terms and Conditions.

2. Acceptance

Every order placed and subscription to JustBite's Products are subject to these general terms and conditions, which the customer accepts in full by placing an order or subscription. These general terms and conditions will always take precedence over the customer's terms and conditions.

3. Snack Box Composition

The composition of a snack box may be determined by JustBite based on the specifications communicated by the customer at the time of order, which must include any allergen to be avoided and any dietary restriction to be observed. JustBite undertakes to respect the specifications so communicated; absent such specifications, JustBite selects Products from its available catalogue in accordance with its internal selection methodology. JustBite reserves the right to replace individual items with items of equivalent quality and category where the originally selected item is unavailable, provided any allergen or dietary requirement notified by the customer is respected.

4. Personalisation – IP

If the customer wishes, the order can be personalised by adding a logo, brand, company name, text, and/or image to the snack boxes. If the customer chooses personalisation and submits such content to JustBite, the customer (i) grants JustBite a non-exclusive usage right for the sole purpose of the agreed personalisation, and (ii) warrants that such content does not infringe any intellectual property right, image right or other third-party right. The customer shall indemnify JustBite for any claim arising from or in connection with the agreed personalisation.

5. Term, Termination and Modification

Subscription can be for a fixed period or an indefinite period. The subscription for a fixed period is tacitly renewed at the end of each subscription period for a further period of equal duration, unless either Party terminates the subscription with a prior written notice sent at least 7 working days before the next renewal date.

The subscription for an indefinite period can be terminated by either Party at any time with a 7 working days prior written notice. Termination shall be notified in writing, via customer service, the online account or (e)mail.

The customer may at any time request an increase in the volume of Products ordered, subject to JustBite's availability and confirmation; any such increase shall be invoiced from the next applicable billing cycle. The customer may request a decrease in the volume of Products ordered or suspension of the subscription, but such decrease or suspension shall take effect only at the end of the then-current subscription period and must be notified in accordance with the preceding paragraphs.

Quote-based orders and orders through the Portal are one-off transactions and do not entail any automatic renewal, recurring delivery, or ongoing commitment beyond the performance of the specific order to which the quote relates.

6. Delivery

For deliveries to Belgium, the Netherlands, Luxembourg, Germany and France

The Products are delivered by a courier service chosen by JustBite, on Incoterms® 2020 DAP (Delivered at Place), unless otherwise agreed in writing. Risk passes to the customer at the time of delivery at the indicated location or, where the customer has designated an alternative location (e.g. with a neighbour or in a sheltered place), at the time of handover at that alternative location. The customer is responsible for all costs and damages where personal delivery is impossible.

The customer undertakes to maintain appropriate storage conditions after delivery (including any required temperature). JustBite's responsibility for deterioration of the Products ceases at the moment of delivery, unless such deterioration results from prior mishandling attributable to JustBite. In the event of a partial delivery or a delay not attributable to JustBite, each delivery is treated as a separate transaction.

For deliveries to all other countries

The Products are delivered by a courier service chosen by JustBite, on Incoterms® 2020 CPT (Carriage Paid To), unless otherwise agreed in writing. Risk passes to the customer at the time of handover to the carrier.

With respect to all deliveries

The customer is responsible for all import duties, customs clearance, local taxes and any other levies applicable in the country of destination, and for ensuring compliance with all applicable import requirements. JustBite shall bear no liability in this respect.

7. Shipping Costs

Unless otherwise agreed in writing, shipping costs are allocated as follows:

(i) For wholesale portal orders to be delivered to Belgium, the Netherlands, Luxembourg and Germany: shipping is free of charge for orders with a net value of EUR 250 or more. For orders below EUR 250, shipping costs of EUR 15 apply.

(ii) For wholesale portal orders to be delivered to any other country: shipping costs are calculated on the basis of the volume and product type of the order, communicated to the customer at order confirmation, and require the customer's express approval before dispatch.

(iii) For subscriptions and quote-based orders: shipping costs depend on the specific situation (destination, volume and product type), and are communicated to the customer separately prior to dispatch.

8. Retention of Title

The delivered products remain the exclusive property of JustBite until full payment of the price, accessory costs and any ancillary amount. In the event of a resale of the products before full payment, the customer hereby assigns to JustBite, by way of real subrogation, all receivables it holds against its sub-purchasers pro rata to the value of the unpaid products. In case of non-payment, JustBite may reclaim the Products without prior notice of default. Any prepayments remain with JustBite as a fixed indemnity for administrative costs and actual resale losses, within the limits of Article 5.88 of the Civil Code and Article VI.91/5, 8° of the Code of Economic Law.

9. Customer's Obligations

All information provided by the customer to JustBite (e.g., delivery addresses, contact and billing details, etc.) must be current and accurate. The customer must not share their online account login credentials and password with third parties and must keep it secure. In case of loss or sharing of the password with third parties or unauthorized access, the customer must notify JustBite immediately in writing. Any misuse resulting from this (e.g., unauthorized orders by a third party and subsequent claims) is at the customer's expense. JustBite may suspend or revoke Portal access at any time in the event of breach of this provision.

10. Prices

Prices are, unless otherwise agreed, exclusive of VAT, shipping costs and any regulatory charge. Payment can be made via the payment methods indicated on the website, in the quotation, or on the invoice.

If the customer has entered into a subscription, a discount may be granted to the customer in accordance with the terms and conditions as further specified and the accompanying acceptance confirmation. The customer has no right to a discount unless expressly agreed in the acceptance confirmation. The discount will only be definitively acquired if the subscription has not been terminated within the period specified in the acceptance confirmation (the "Waiting Period"), in which case JustBite will pay the customer an amount equal to the discount within fifteen (15) days after the Waiting Period.

If a company affiliated with the customer (within the meaning of Article 1:20 of the Companies and Associations Code) (an "Affiliated Company") enters into a subscription after the customer has entered into a subscription, the totals serving as the basis for calculating the discount will be combined for the customer and all their Affiliated Companies that are customers, and such Affiliated Companies will enjoy a discount under the same terms and conditions as the customer, unless expressly agreed otherwise between JustBite and the Affiliated Company.

11. Payment Terms

Unless otherwise agreed in writing and unless JustBite requires a payment before dispatch of the Products, all invoices are payable within fifteen (15) days from the invoice date. Any amount not paid at its due date shall, without prior notice of default, bear interest at the statutory rate applicable to commercial transactions, as determined pursuant to the Law of 2 August 2002 on combating late payment in commercial transactions, from the due date until full payment. The customer shall in addition owe a fixed recovery fee of EUR 40, together with all reasonable additional recovery costs actually incurred. JustBite shall apply the same statutory rate to any amount it owes to the customer and pays late.

12. Price Adjustments

Indexation

The prices for the subscription fees shall be automatically increased on 1 January of each calendar year, in accordance with the variation of the Belgian Health Index (indice santé / gezondheidsindex) as published monthly by the Federal Public Service Economy (Statbel) of the month preceding the adjustment date compared to the same Index of the month preceding the start of the subscription period, without ever exceeding 7% of the price before its adjustment.

Other price adjustments

Subject to this Article, JustBite may adjust its prices for subscriptions where such adjustment reflects a change in the underlying cost of supply, including (without limitation): (i) an increase in supplier costs of raw materials or finished products of more than five percent (5%) since the last adjustment; (ii) a movement in the Belgian consumer price index of more than two percent (2%) since the last adjustment; and (iii) an increase in transport, logistics or packaging costs of more than five percent (5%). JustBite shall give the customer at least thirty (30) days' prior written notice of any price adjustment, identifying the applicable trigger. The customer may terminate the relevant subscription without cost and without penalty by written notice received before the effective date of the adjustment.

The prices displayed on the wholesale Portal are merely indicative. Only prices stated in a confirmed quote or an accepted order apply to the Products covered by that quotation or order.

13. Use as Reference

The customer authorises JustBite to use its company name and corporate logo as a reference on the JustBite website, LinkedIn account and commercial flyers, for the duration of the commercial relationship and for a period of three (3) years thereafter. The customer may withdraw this authorisation at any time by written notice, which JustBite will implement within thirty (30) days.

14. Force Majeure – No Hardship

Neither party shall be liable for any failure or delay in performance (other than a payment obligation) caused by a force majeure event, including without limitation strikes, illnesses, fires, pandemics, imposed restrictive government measures, and disruptions at suppliers or producers. The parties expressly exclude the application of Article 5.74 of the Civil Code; neither party may request renegotiation of the contract on the basis of a change of circumstances.

15. Liability

JustBite is liable only for direct damage resulting from its intentional fault or gross fault, or from the intentional fault or gross fault of its auxiliaries. Indirect and consequential damages are excluded.

JustBite's aggregate liability towards the customer under or in connection with any contract shall not exceed the total amount actually paid by the customer to JustBite under that contract during the twelve (12) months preceding the event giving rise to the claim.

The parties expressly exclude, to the fullest extent permitted by law, the application of Book 6 of the Civil Code governing non-contractual liability in their relationship as well as in the relationships between the customer and JustBite's auxiliaries. The customer waives, to the fullest extent permitted by law, any recourse, action, or claim against JustBite's auxiliaries.

Any liability on the part of JustBite shall be barred upon the expiration of a one-year period from the end of the agreement. The exclusions and limitations of liability set forth in this article shall inure to the benefit of any person for whom JustBite is liable in connection with the performance of the agreement, including its auxiliaries. The limitations and exclusions set out in this Article do not apply to any liability that cannot be limited or excluded under applicable law.

16. Allergens and Product Information

The customer acknowledges that JustBite's Products may contain or come into contact with common food allergens. Allergen and ingredient information is provided by JustBite in the product listings and on the individual product packaging. The customer undertakes to (i) notify JustBite in writing, at the time of order, of any dietary restriction or allergen exclusion to be respected for the specific order; (ii) transmit to all consumers of the Products the allergen and ingredient information provided by JustBite; and (iii) indemnify JustBite against all claims, damages and costs arising from a failure to comply with the foregoing.

17. Nutrition and Health Claims

Any information concerning the nutritional or health characteristics of the Products is based on information provided by the manufacturer and is communicated for information purposes only. JustBite does not endorse, certify or warrant any specific health effect. The customer is responsible for verifying the appropriateness of the Products for its specific context and for communicating relevant information to end consumers.

18. Local Regulations and Packaging

The customer is solely responsible for verifying that the products ordered comply with all laws and regulations applicable in the country of destination, including (without limitation) labelling requirements, mandatory language obligations on packaging, local food safety standards and import requirements. JustBite bears no liability for any damages, fines, penalties or claims arising from non-compliance with such local requirements, and the customer shall indemnify and hold JustBite harmless from and against any such claims. This allocation applies without prejudice to, and is cumulative with, the customer's obligations under the "Allergens and Product Information" article above.

19. No Returns

Once delivered, the products are not accepted for return, save where the non-conformity, defect or error is demonstrably attributable to JustBite, in which case the customer's sole remedies are those set out in the "Non-Conformity Notification" and "Liability" articles.

20. Non-Conformity Notification

The customer shall inspect the products upon delivery and notify JustBite in writing, within forty-eight (48) hours of delivery, of any complaint regarding delivery, product quality or incorrect orders, including any visible defect, shortage or non-conformity. Hidden defects shall be notified in writing within a reasonable period following their discovery, and in any event no later than the best-before date or use-by date indicated on the product. Failure to notify within these periods constitutes acceptance of the products as delivered, subject to any mandatory legal regime that cannot be contractually shortened.

21. Data Protection

The processing of personal data by JustBite in the performance of the contract is governed by JustBite's Privacy Policy, available on its website.

22. Confidentiality

Each party undertakes to treat as confidential the prices, subscription terms, custom gift content and any other non-publicly available information exchanged in the course of the commercial relationship, and not to disclose such information to third parties without the prior written consent of the other party, save to the extent required by law.

23. Assignment

The customer may not assign its rights or obligations under the agreement without the prior written consent of JustBite.

24. Severability

If any provision of these General Terms and Conditions or of the agreement is or becomes invalid or unenforceable, the remaining provisions remain fully valid and enforceable. The parties undertake to replace the invalid provision by a valid provision that comes as close as possible to the original commercial intent of the parties.

25. Applicable Law and Jurisdiction

All agreements between JustBite and the customer to which these General Terms and Conditions apply are exclusively governed by Belgian law to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (CISG). All disputes arising from the agreement between JustBite and the customer will be exclusively adjudicated by the courts of Ghent.